1.    Request for Additional Feedback on an Assessment

• Requests for additional feedback cannot be submitted within the first 48 hours after grades are released. Requests for additional feedback must be submitted within 7 calendar days of the release of the assessment grade in the LMS; or where the assessment is the final assessment item in a unit where grades are withheld pending ratification, the release of the final ratified grade.
• Students may request additional feedback from the Unit Coordinator regarding an assessment result to better understand the rationale for the mark awarded and how the marking criteria were applied.
• A request for additional feedback is intended to support student learning and does not constitute a review or re-mark of the assessment grade. No grades will be adjusted during the additional feedback process.
• The Unit Coordinator will determine the appropriate form of additional feedback, which may include written comments, a brief meeting, or another suitable method of communication.

2. Requesting a Formal Remark for an Assessment

• If your work has already been double marked, the assessment is not eligible for a remark.
• Requests for a formal remark cannot be submitted within the first 48 hours after grades are released. Requests for a remark must be submitted within 7 calendar days of the release of the assessment grade in the LMS; or where the assessment is the final assessment item in a unit where grades are withheld pending ratification, the release of the final ratified grade. Requests received after this period will normally not be considered.
• Students are responsible for adhering to the following process requesting an assessment or examination remark:
  • Student must request a formal remark for their assessment via the Remark Request Form. The request must identify the specific assessment criteria that are disputed and clearly explain why the student believes their work has not been marked in accordance with the published rubric.
  • The Unit Coordinator will determine whether the remark request is accepted within 5 business days of receipt. Insufficiently supported requests may be declined by the Unit Coordinator.
  • Following approval for a remark, the assessment will be marked by a second marker (someone that has never seen the assessment grade nor feedback) within 5 business days. When the remark grade is within 10% of the original grade, the student will receive the average of the two markers grades. If there is difference of more than 10% in marks between the two markers, the assessment must be marked by a third marker with the final mark being the median mark.
  • The outcome of the remark is final and may result in a higher or a lower grade. Students will be notified of the outcome of the remark within 10 business days of the completion of the remark process.
• Students and staff that are engaged in a remark request must uphold the Institute values of respect, integrity, honesty, collaboration, and professionalism.
• If the student believes that a procedural error has occurred in the conduct of the remark process, they may lodge a grievance in accordance with the Institute’s Student Grievance Policy and Procedure. A grievance cannot be used to seek a further academic re-marking of an assessment that has already been subject to the remark process.

Updated: 28/09/2026