The myCMI chatbot has been developed to support students with easy-to-access answers and information on a number of topics relating to student enrolment, administration and resources. This tool leverages Generative AI technology to function as a retrieval-augmented assistant, by matching questions sent to the chatbot with the most relevant articles and FAQs published in myCMI to provide fast and easy access to sought information.
How can I use the chatbot?
The chatbot can be found in the lower right-hand corner of any page on myCMI, and students can engage with the bot easily by posting a question or query in the conversation panel. Where possible, the bot will provide a response by searching for relevant information on myCMI, and where no appropriate information can be found, it will escalate your query by referring you to Student Services or another relevant staff member.
When should I use the chatbot?
You can ask the bot questions about a wide range of student topics, but please note that it is not designed to provide individual or targeted advice, or to give support for specific scenarios or circumstances. Similarly, if you are in distress or struggling, please ensure you reach out to other supports or resources, including Student Services, your Course Coordinator, our academic or learning services or contact a staff on campus for more tailored assistance.
Do you have feedback or questions about the chatbot?
As a new tool, we are continuously working to improve the technology and development of this resource, and encourage students who have engaged with the bot to share feedback or other questions to ensure we can refine the experience and accuracy of the bot. Feel free to contact Student Services at education@cairnmillar.edu.au with your comments or questions.