This help item tells you more about the different delivery options for the document you can request using with the Transcript and Official Letter Form.
Document Delivery Methods:
E-mail to Student
An electronic copy of your document will be emailed to your nominated email address. The document will include an electronic signature certification.
Note: Email is not an option for Testamur/s and AHEGS.
Collection from Hawthorn Campus
Your document will be available for collection at the Hawthorn Reception. Please note that there is an additional $5 print and admin fee on top of the base fee for the document type. We will email you as soon as it is ready for collection.
Please be aware that documents must be collected within 2 weeks of notification. If they are not collected within this timeframe, they will be securely destroyed, and re-print fees will apply.
If you anticipate any delay in collecting your document or would like to authorise someone else to collect it on your behalf, please contact Reception directly to arrange alternative options.
Direct to AHPRA
We will post the document to AHPRA directly (this is normally required by AHPRA). There is an additional $10 postage and admin fee to send documents to AHPRA. We will email you to let you know the day it is mailed. The postage will be tracked and we will give you the tracking number. You can track your item on the AusPost website.
We send everything to AHPRA via registered mail so if they lose it (which is quite common) you can check the AusPost website and tell them the tracking number and the exact date and time they received it. When you provide this information to AHPRA they can usually locate the misfiled documents which will save you additional postage costs.
Mail to Student address (within Australia)
We will mail the document/s to your currently listed student mailing address. There is a $10 post and admin fee within Australia, in addition to the document admin fee. It is your responsibility to ensure your address is up-to-date. See: Change of Address or Student Contact Details
If you need to update your address before requesting a document you can do this in Paradigm. To avoid delays, check or update your details before you send in your form.
Mail to another Australian address (e.g. direct to PACFA, the Legal Registration Council, etc)
Other situations do arise, such as needing a document sent directly to an employer, regulatory body (other than AHPRA) or a court or lawyer. . You will supply the destination address when you complete the request form. Please ensure it is correct as the package will be sent exactly as typed.
There is a $10 post and admin fee within Australia, in addition to the document admin fee.
Mail to international address
Sending to an international address costs will vary depending on location and includes postage and special collect arrangements. We try to have the package tracked wherever possible but this varies depending on options offered by AusPost for the destination and size of the packet.
- a separate invoice will be issued with a charge amount depending on the shipping location.
You will supply the destination address when you complete the request form. Please ensure it is correct as the package will be sent to that address exactly as typed by you. If you have additional requirements such as a signature on the envelope etc please include these with the address.
myQuals and my eQuals
As a private non-profit provider, Cairnmillar is not currently eligible for the myQuals or eQuals systems and cannot send eQuals or provide documents using the myQuals or similar systems. We apologize for any confusion or disappointment related to this matter.