Enrolment is managed in Paradigm. Please always check (look at) Paradigm to confirm your enrolment or results status in the first instance. For more information on checking if you are enrolled see: Checking your unit enrolments
Access to units on Canvas normally happens around 1 week prior to the start of teaching. See: When will I get access to my units on Canvas?
If it is after that date (e.g. for late enrolments when it is less than one week before teaching is due to start), see below for more info:
If you enrol in Paradigm but cannot access units in Canvas yet (or if you have withdrawn from a subject and are not enrolled in Paradigm but can still see old units in Canvas) it is almost always because of a data transfer error or late enrolment change.
Please allow a few days for your Canvas acess to be updated, and if you are still waiting or you had a late enrolment change, contact helpdesk@cairnmillar.org.au for assistance.
Enrolment data from Paradigm is not instantly uploaded into Canvas and InPlace, we try to upload the information daily or weekly during peak periods and monthly at other times. If you need access urgently you need to contact the IT team. If you have access to a withdrawn unit you can ignore this and it will be removed in due course.
Remember: access to Canvas units is not normally granted to anyone until after the close of the enrolment period for the next teaching semester (e.g. if the enrolment period for the semester closes on 19 July then access may not be granted to Canvas units until after 22 or 23 July). For enrolment period dates see: Enrolment Periods. Once access is granted you may still be unable to see anything until your teachers publish information for you which may not occur until just before the start of classes. See also: When will I get access to my units on Canvas?
If this answer remains unclear or if it is less than 1 week before classes but you are waiting more than 1 week after enrolment for access, or if you have any other Canvas access issues, you need to email helpdesk@cairnmillar.org.au and they will help you.
Our IT team will check it out and can normally fix it within 2 business days. If they can’t find your official enrolment then they will escalate the problem to the Registrar if needed. You don’t need to contact the Registrar for Canvas ‘enrolment’ matters unless instructed to do so by IT services.